75pak Privacy Policy — How We Protect Your Data

1. Overview

75pak ("we", "us", "our") operates the online gaming platform accessible at 75pak.vu. As a player on 75pak, you trust us with your personal information and we take that responsibility seriously. This Privacy Policy sets out in plain language what personal data we collect from you, why we collect it, how it is used, who it may be shared with and what rights you have over your own information.

This policy applies to all users of 75pak — whether you are a registered player, a visitor browsing the site or someone who has contacted our support team. By creating an account or using any part of the 75pak platform, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming policy, both of which form part of the overall agreement between you and 75pak.

2. Data We Collect

75pak collects personal data from you in several ways — directly from you when you register or use the platform, automatically through your use of the site, and occasionally from third-party services that help us operate the platform safely.

Information You Give Us Directly

• Account registration: Full name, date of birth, email address, mobile phone number and a chosen username and password.
• Identity verification: A copy of a government-issued ID (such as a CNIC), proof of address or other documentation required to verify your identity before processing withdrawals.
• Payment details: Mobile wallet numbers (JazzCash, Easypaisa), bank account details, card details or Raast ID used for PKR deposits and withdrawals.
• Support communications: The content of any messages, emails or live chat conversations you have with our support team, including any attachments you send.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser version and screen resolution.
• Usage data: Pages visited, time spent on the platform, sports markets browsed, casino games played, bets placed and features used.
• Transaction records: A full log of all deposits, withdrawals, bets, wins and bonuses associated with your account.
• Cookie data: Information stored in cookies and similar technologies as described in Section 7 of this policy.

3. How We Use Your Data

75pak uses the data we collect for specific, legitimate purposes. We do not use your personal information in ways that are incompatible with the purposes for which it was collected. The main ways we use your data are:

• Account management: Creating and maintaining your 75pak account, verifying your identity and age, and managing your login credentials securely.
• Processing transactions: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and cards, and maintaining an accurate record of all financial activity on your account.
• Delivering the platform: Enabling you to place bets on cricket, PSL, football and other sports; access casino and live casino games; play fish games; and use all other features of the 75pak platform.
• Customer support: Responding to your enquiries, resolving account issues and handling any disputes or complaints you raise.
• Security and fraud prevention: Monitoring account activity to detect unusual patterns, prevent fraud, identify multi-accounting and protect both the platform and legitimate players from abuse.
• Responsible gaming: Monitoring for signs of problem gambling behaviour and providing tools or interventions where appropriate, such as self-exclusion options and deposit limit guidance.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how the platform is used, identify technical issues and improve the overall experience for Pakistani players.
• Communications: Sending you transactional notifications — such as deposit confirmations, withdrawal updates, PSL promotion alerts and account security notices — where you have not opted out.

4. Legal Basis for Processing

75pak processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our agreement with you — operating your account, processing bets and handling PKR deposits and withdrawals.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring and general platform analytics, where these interests are not overridden by your rights.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering checks, identity verification requirements and responses to lawful requests from authorities.
• Consent: Where we rely on your consent — for example for optional marketing communications — you may withdraw that consent at any time by contacting support.

5. Data Sharing

75pak does not sell your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for each purpose:

Payment Processors

When you make a PKR deposit or withdrawal via JazzCash, Easypaisa, Raast, bank transfer or card, your relevant financial details are shared with the payment processor handling that transaction. These processors handle your payment data under their own security standards and privacy policies.

Identity Verification Services

To verify your identity before processing your first withdrawal or where required by our anti-fraud procedures, 75pak may share your identity documents with a third-party verification service. These services are contractually bound to handle your data securely and only for the purpose of verification.

Game and Technology Suppliers

Casino games, live dealer games and fish games on 75pak are provided by third-party game suppliers. These suppliers may collect certain technical data — such as your device type, session duration and in-game activity — to operate their games correctly and prevent cheating. They are not permitted to use this data for their own marketing purposes.

Legal and Regulatory Authorities

75pak may disclose your personal data to law enforcement agencies, courts or other government bodies where we are legally required to do so — for example in response to a lawful court order, investigation into financial crime, or anti-money laundering enquiry. We will not disclose more information than is strictly required by the applicable legal obligation.

Business Transfers

In the event that 75pak undergoes a business restructure, merger or acquisition, your personal data may be transferred as part of that transaction. If this occurs, we will ensure the receiving entity is bound by privacy obligations no less protective than those set out in this policy, and we will notify registered players of any material change to how their data is handled.

6. Payment Data

All PKR transactions on 75pak — whether through JazzCash, Easypaisa, Raast, bank transfer, debit card or credit card — are processed via secure payment channels. 75pak does not store your full card number, CVV or mobile banking PIN on our own servers. Payment credentials are handled directly by the relevant payment processor using industry-standard encryption.

75pak retains a record of transaction amounts, dates, payment method types and transaction reference numbers for account management, dispute resolution and anti-money laundering compliance purposes. This transaction history is linked to your account and retained for as long as described in Section 8 of this policy.

All payment accounts used on 75pak must be registered in your own name. 75pak verifies this during the withdrawal process. If a mismatch is detected between your account name and the payment account name, your withdrawal may be held pending clarification and additional documentation may be requested.

7. Cookies and Tracking Technologies

75pak uses cookies and similar tracking technologies to make the platform work correctly, improve your experience and keep your account session secure. A cookie is a small text file stored on your device when you visit a website.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These handle your login session, remember your preferences and maintain security tokens. Without these cookies, parts of 75pak will not work correctly.
• Analytics cookies: Help us understand how players use the platform — which sports markets are most popular, which pages load slowly and where users drop off. This data is aggregated and does not identify you individually.
• Functional cookies: Remember your chosen language, display preferences and notification settings so you do not need to re-enter them every visit.
• Security cookies: Detect unusual login activity, flag suspicious patterns and help protect your account from unauthorised access.

8. Data Retention

75pak retains your personal data for as long as your account is active and for a period afterwards as required by applicable legal and compliance obligations. In general:

• Active accounts: Your data is retained for the full duration of your account's existence and is regularly updated to stay accurate.
• Closed accounts: Following account closure, we retain core identity, transaction and communication records for a minimum of five years to comply with anti-money laundering and financial record-keeping requirements.
• Support communications: Chat logs and email correspondence are retained for up to two years from the date of the interaction, unless a longer period is required for an ongoing dispute.
• Analytics data: Aggregated, anonymised usage data may be retained indefinitely as it cannot be linked back to any individual player.

Once the relevant retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

9. How We Protect Your Data

75pak takes data security seriously and applies a range of technical and organisational measures to protect your personal information from unauthorised access, loss, alteration or disclosure. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security) across all parts of the platform.
• Secure, access-controlled storage for personal and financial data, with strict internal access controls based on the need-to-know principle.
• Regular security reviews and monitoring of platform systems to detect and respond to threats promptly.
• Password hashing — your account password is never stored in plain text.
• Two-factor authentication options to add an extra layer of protection to your account login.
• Staff training on data handling responsibilities and privacy obligations.

While 75pak takes every reasonable precaution, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — use a strong, unique password, do not share your login credentials with anyone, and contact support immediately if you suspect your account has been compromised.

10. Your Rights Over Your Data

As a 75pak player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected] with your account details and a clear description of your request.

75pak will respond to all valid data rights requests within 30 days. In complex cases, this period may be extended by a further 60 days, and we will notify you if an extension is needed. We may need to verify your identity before fulfilling a request to ensure we are releasing data to the right person.

11. Minors and Under-18 Protection

75pak is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of our account registration and withdrawal processes. If 75pak becomes aware that personal data has been collected from a minor, that account will be immediately suspended, all associated data will be deleted, and any balance will be returned to the payment method on file.

If you are a parent or guardian and believe that a minor in your care has registered an account on 75pak, please contact our support team immediately at [email protected] so we can investigate and take action promptly.

12. Changes to This Policy

75pak may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable laws or improvements to how we explain our data practices. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we handle your personal data, we will make reasonable efforts to notify registered players — for example through an in-platform notification or an email to your registered address. Your continued use of 75pak after a policy update constitutes acceptance of the revised Privacy Policy.

We encourage you to review this page periodically so you are always aware of how your data is being handled. If you disagree with any change, you have the right to close your account and request deletion of your data, subject to our legal retention obligations.

13. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way 75pak handles your personal data, please get in touch with our support team. We aim to respond to all privacy-related enquiries within two business days.

For responsible gaming requests — including self-exclusion, deposit limits or account closure for wellbeing reasons — please visit our dedicated Responsible Gaming page.